Posts Tagged ‘exporting results’

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Problem with exporting search results from Ovid

In Information industry,Website reviews on August 6, 2010 by Alan Lovell Tagged: , , , ,

Just a quick warning that there is currently a problem with the new OvidSP platform when you try and export/download results using the .txt format. Unfortunately it does not tell you there is a problem – everything seems just dandy in fact – but when you look closely you might be missing a handful of records. Quite worrying, if you’re doing a systematic review, and dealing with many hundreds of records. You might miss the key study and you’d never know it…

When I noticed this was happening I asked Ovid what was going on. They confirmed there was a known problem. However, they did not apologise or acknowledge in any way that it might be an inconvenience. Thanks guys, good customer service. They just said my name would be added to the list of customers that have reported the issue and who would be told when they come up with a solution. Nice.

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