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Breaking News (not): NHS slow to utilise new technologies

In Health industry, Knowledge Management on October 24, 2008 by Alan Lovell Tagged: , , ,

My final pointer today (to try and make up for being so slack this last couple of weeks – holiday followed by catching up and being v busy at work – ho hum) is to a King’s Fund report on Technology in the NHS. It argues that the NHS has been slow to adopt the types of internet technology, such as email and online booking systems, that are already in widespread use in other industries such as financial services and the travel industry. The health sector needs to catch up as patients will increasingly expect to have the capacity to use technology in their health care. While the NHS has invested in a £10bn + “National Programme for IT”, it focuses on internal information management (nationwide electronic patient records etc.) and does not aim to improve the use of (let’s face it, pretty basic) technology to interact with patients. Maybe it should.

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